latest jobs in nigeria 2018-job vacancies in nigeria 2018

Latest Jobs in Nigeria 2018

Latest Jobs in Nigeria 2018

Ascentech Services Ltd acts as a gateway to provide end to end recruitment services to Organisations Worldwide. We are a dedicated team of professional consultants offering top of the line executive recruitment and selection services.

We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.

Shop Operations Executive
Qualification: BA/BSc/HND 
Location: Abuja, Lagos, Rivers

Duties:
First line interaction with customers. 

Ensure customer queries / requests/ concerns are attended, documented and reported to management. 

Follow-up with relevant department should in case there is any delay, escalate at deviations. 

Connect with customers and maintain cordial relations in the interest of the business. 

Responsible for Stock and Cash Management at the shop. 

Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised. 

Ensure efficient operations at shop by coordinating remedies of issues affecting operation. 

Ensure Customer Service attitude is exemplified by actions and initiatives. 

Motivate contribution from colleagues to ensure Customer Delight. 

Adopt standards for business activities/processes and ensure adherence. 

Ensure Daily Operational Reports are prepared and submitted in time. 

Share improvisations with management which can be replicated at all locations/processes

Quality Assurance Executive (Call Centre)
Qualification: BA/BSc/HND 
Experience: 2-3 years
Location: Lagos
Duties:
Monitor transaction quality of agents over phone, email & chat transcripts
Maintain performance report of individual Team Members. 

Audit processes for identifying process gaps and provide inputs for process efficiency. 

Prepare monthly performance reports for Management reviews & Action Plan

Conduct Root Cause and Training Need Analysis for various process. 

Responsible for team motivation and Create team synergy for enhanced KPI performance. 

Prepare certification module and evaluate each batch before release to operations teams. 

Provide inputs to Supervisor Contact Centre for new process and refresher trainings to teams.

Maintain records of QA reports history of officials and share them with Supervisor / HOD every week.

Essential Skills:
Customer Focused

Result oriented

Leadership quality

Energetic & Assertive. 

Knowledge of AVAYA and reporting structure. 

Proficient with Excel, Word & Power point. 

Team Player

Desired Attributes:
Relevant Call Centre experience. 

Should have Planning and organizing skills.

Good interpersonal skills

Enterprise Support Executive (Call Centre)
Qualification: BA/BSc/HND 
Experience: 1 – 3 years
Location: Lagos 

Duties:
Ensure High levels of Customer Centric attitude and calls answered within defined threshold of 20 seconds. 

Emphasis on First Level Trouble shooting & redressal of complaints / service affecting issues over phone.

Maintain two way communication medium to ensure redressal provided is shared with customer over phone & email. 

Assist customers in setting up and/or troubleshooting problems with their service as necessary.

Liaise with the sales and technical operations officials as needed to meet customer’s needs.

Ensure all concerns are addressed within SLA committed with the customer(s). 

Maintain records of SLA breaches and process recommendation for Service Extension or Prorated Compensation where resolution is delayed at the company’s end. 

Ensure relevant communications, records and data are updated and recorded. 

Maintain commercial records on payments, invoices, discounts or compensation extended on individual customer’s accounts. 

Identify and escalate situations requiring urgent attention to appropriate department. 

Prepare daily activity reports and share with TL / Supervisor and HOD

Essential Skills:
Customer Focus

Computer Knowledge

Commercial & Sales Acumen

Good written communication

Should posses Analytical & Comprehension skills

Internet and Tech savvy

Excel Knowledge

PRTG, M2000 or similar NMS applications is a MUST

Channel Voice Support Executive (Call Centre)
Qualification: BA/BSc/HND 
Experience: 1 – 3 years
Location: Lagos

Duties:
Ensure High levels of Customer Centric attitude to ensure resolution to customer concerns. 

Ensure that calls are answered within defined threshold of 20 seconds. 

Handle customer complaints, requests and queries shared by Channel Partners via inbound calls. 

Emphasis on First Level Trouble shooting and concern redressal. 

Maintain two way communication medium to ensure redressal provided is also shared with Channel. 

Maintain and build lasting customer relationships by ensuring concerns attended are resolved. 

Ensure relevant communications, records and data are updated and recorded. 

Identify and escalate situations requiring urgent attention to appropriate department. 

Prepare daily activity reports and share with TL / Supervisor and HOD

Essential Skills:
Computer Knowledge

Internet and Tech savvy. 

Customer query resolving skills

Sales Acumen

Customer Focus
Excel Knowledge is a MUST
Languages – Hausa, Yoruba, Igbo and English

Social Media & Live Chat Executive (Call Centre)
Qualification: BA/BSc/HND 
Experience: 1 – 3 years
Location: Lagos

Duties:
Manage customer complaints originating via chat or email or social networking sites. 

Help customer purchase new accounts or plan upgrade via Web Chat.

Provide 100% assistance to customers reaching Customer Service via Web Chat. 

Render support on queries and technical issues (L2) regarding devices and network. 

Exercise diagnostic skills for proper resolution as per process. 

Handle customer complaints on behalf of HOD-CSD. 

Essential Skills:

Focus on customer delight. 

Good written communication. 

Should posses Analytical & Comprehension skills. 

Adapt at resolving customer query & complaints. 

High familiarity with social media related communication. 

Required to work on multiple client applications.

Required to work in multiple rotational shift pattern to support operational requirement
Posses Commercial and Sales Acumen
Excel Knowledge is a MUST

Method of Application
Interested and qualified applicants can apply by sending their CVs to cv@ascentech.com.ng , stating the job title and their preferred location in the mail subject line. 

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